Synthesis FAQ

For security and identity verification purposes, the most reliable and immediate way to reset your Synthesis PACS password is to contact the HPRA IT. Do not attempt to guess your password repeatedly, as this may lock your account and cause delays.

Locate the patient's exam in your worklist (e.g., Pending or Completed tab). Click the three-dot menu (...) associated with that exam. Select the Upload docs option in the dialog box that appears, fill out the necessary descriptive fields. Select the file(s) you need to upload. Click Upload.

Click on the Completed tab on your main PACS screen. This tab displays all exams that have been finalized (dictated, signed, and saved) by a radiologist.Use the Search/Filter bar at the top of the screen to narrow down your results. You can search by: • Patient Name • Medical Record Number (MRN) • Accession Number • Date Range (often the most helpful filter)Once you locate the study, click on it to open the exam.The final, signed report will be displayed. You can typically find options to print or export the report directly from this viewing screen.

Use the 'Notes' tab within the exam window. Your name and timestamp will automatically appear

The accession number must be corrected in the facility's EMR/RIS (Electronic Medical Record/Radiology Information System) where the order originated. Once corrected, the images should be resent from the modality with the new, correct accession number to merge with the existing exam record. Do not contact the radiologist or HPRA IT for an accession number change; they cannot perform this action within Synthesis. The correction must begin at the source (EMR/RIS).

In Synthesis you can’t burn CD’s, but you can share study access for 24 hours using email.

Locate the patient's exam in your worklist (e.g., Pending or Completed tab). Click the three-dot menu (...) associated with that exam. Select the Upload docs option in the dialog box that appears, fill out the necessary descriptive fields. Select the file(s) you need to upload. Click Upload.

Pending Tab: This is your main starting point. It shows exams that require validation by a technologist before they can be sent to the radiologist. Inflight Tab: Once an exam is validated, it moves here. This tab lists exams that are ready for radiologists to view and complete. Support Request Tab: Contains exams with issues, such as missing images or data, that require your attention or further workup.

Yes, set your filter criteria, then click 'Create Preset' to save a custom filter for your worklist

Open the study using the 'eyeball' icon and verify the series count against your modality's count

Click 'Submit and Close' at the bottom right to move it to the Inflight tab.

Firstly be sure to use the digital forms which will limit your need to scan. This is the correct workflow in Synthesis. If you need to scan a document follow the steps below: Step 1: Scan the Document to a File 1. Use any scanner available on any computer to scan your document. 2. Scan the document to a file (e.g., PDF or JPEG). 3. Save the file to a secure, accessible folder on the computer (like 'Downloads' or 'Documents'). Step 2: Upload the File to the Study Once the document is saved as a file, use the "Upload Documents" feature within Synthesis: 1. Locate the exam in your worklist (e.g., Pending or Completed tab). 2. Click the three-dot menu( : ) to the right on the exam. 3. Select 'Upload Documents'. 4. In the Upload documents dialog box, enter the required information (like Document Name). 5. Drag to upload the file you saved in Step 1, or use the file chooser. 6. The uploaded document will be visible to the radiologist under the Current Documents tab.