HPRA
HPRA IT Portal

Welcome to the new HPRA HelpDesk

The HPRA IT hub for tickets, FAQs, chatbot, on-call info, and more! Suggestions welcome.

phone On Call:

Mark Jones

806-910-6969

HPRA HelpDesk Tickets

Submit a request or review every ticket tied to your email..

confirmation_number Submit a ticket

Tell us what’s going on. You’ll immediately see the ticket in the list on the right and receive email updates.

Attachments (optional)

Up to 25.0 MB per file; include screenshots or logs if needed.
mail View my tickets

Enter the email address you’ve used with HPRA. We’ll show every ticket connected to it along with the latest status.

Enter an email above to see your open and past tickets.
alternate_email Prefer email?

Send us a message directly

Already drafting an email? Send details to our shared mailbox—tickets are automatically created and you can reply in your inbox.

Tip: Include a clear subject and concise issue description so we can help faster.

mail helpdesk@highplainsradiology.com

Example Email

Keep PHI out of the message; accession numbers only.

Subject: Cannot send exam

Message:
• Facility: Texas Hospital
• Issue: The "Submit Exam" button is greyed out and I cannot send the exam
• Steps Taken: Reloaded PACS webpage, resent exam, verified HL7 order

Do not include PHI in tickets or emails.

Accession numbers are sufficient for us to locate the exam.

Typical response time is within one business day. For urgent issues, please call the on-call IT contact.